HIGH PASS-RATE ITIL ITIL-DSV VALID VCE DUMPS - ITIL-DSV FREE DOWNLOAD

High Pass-Rate ITIL ITIL-DSV Valid Vce Dumps - ITIL-DSV Free Download

High Pass-Rate ITIL ITIL-DSV Valid Vce Dumps - ITIL-DSV Free Download

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ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 2
  • Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 3
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 4
  • Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 5
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 6
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q46-Q51):

NEW QUESTION # 46
Which statement about the end-to-end customer journey is CORRECT?Which approach would be BEST aligned to the 'design thinking' methodology at this initial 'empathy' stage?

  • A. It represents a pre-determined path
  • B. It reflects an overall perception
  • C. It involves optimizing touchpoints
  • D. It focuses on achieving outcomes

Answer: B

Explanation:
The correct statement about the end-to-end customer journey is that "It reflects an overall perception." ITIL 4 explains that the customer journey encompasses the entire experience a customer has with a service provider, from initial contact to final service delivery and beyond. It is about the overall perception and experience rather than just optimizing individual touchpoints.


NEW QUESTION # 47
Which is an example of planning for value co-creation?

  • A. Delivering training sessions to internal staff to make them aware of future product changes
  • B. Conducting an assessment of the service provider's 'change enablement' practice
  • C. Supporting naturally formed online user communities and groups
  • D. Agreeing with a customer the service desk team's response times for each method of user contact

Answer: D

Explanation:
An example of planning for value co-creation is "Agreeing with a customer the service desk team's response times for each method of user contact." ITIL 4 emphasizes the importance of co-creating value through collaboration and agreement on service expectations. By agreeing on specific response times, both the service provider and the customer are aligned on expectations, which is crucial for effective service delivery and value creation.


NEW QUESTION # 48
What is a challenge when onboarding individual consumers?

  • A. Identifying and documenting service requirements
  • B. Ensuring the sponsor agrees the level of service that the consumer receives
  • C. Handling a large number of service consumers with different skills
  • D. Returning consumer equipment and cancelling user rights

Answer: C

Explanation:
A challenge when onboarding individual consumers is "Handling a large number of service consumers with different skills." Onboarding individual consumers can be complex because it involves catering to diverse skill levels, expectations, and needs. ITIL 4 emphasizes the importance of customizing onboarding processes to suit the varied requirements of different users to ensure a smooth and successful integration of the service.


NEW QUESTION # 49
A service provider is launching a new service. What is an appropriate method to encourage the demand for this service?

  • A. Set an early-bird price.
  • B. Introduce a freeze period before the deadline.
  • C. Increase the overall price of the service.
  • D. Add a cancellation fee to the order.

Answer: A

Explanation:
to create incentives that encourage early adoption and generate demand. An early-bird pricing strategy is particularly effective in this context.
* Early-Bird Price:
* Setting an early-bird price provides a discount or special pricing for those who sign up or purchase the service early. This strategy creates a sense of urgency and encourages early adoption, which can help in gaining initial traction for the service.


NEW QUESTION # 50
Which charging mechanism could cause the price of a service to change depending on the time of day?

  • A. Differential charging
  • B. Cost
  • C. Cost plus
  • D. Market price

Answer: A

Explanation:
"Differential charging" is the charging mechanism that could cause the price of a service to change depending on the time of day. ITIL 4 describes differential charging as a method where pricing is adjusted based on factors such as demand, usage patterns, or time of day, which is often used to manage demand or optimize resource usage.


NEW QUESTION # 51
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